Frequently Asked Questions (FAQ)

# Frequently Asked Questions (FAQ)

### 1. Do you sell original Apple parts only?
No. We offer a wide range of parts including:
- OEM (Original Equipment Manufacturer)
- Pulls (genuine used parts removed from functional devices)
- Aftermarket (high-quality third-party replacements)
- Compatible accessories (like cases, chargers, tools)

Each product page clearly states the part type so you know exactly what you're getting.

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### 2. Are the parts tested before shipping?
Yes. All OEM pulls and tested aftermarket parts are inspected for functionality before being packed and shipped.

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### 3. What is your return policy?
We accept returns within 14 days of delivery for items that are unused, uninstalled, and in original packaging.  
See our [Refund Policy](/policies/refund-policy) for full details.

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### 4. How long does shipping take?
We ship within 1–2 business days.  
Standard U.S. delivery typically takes 3–5 business days.

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### 5. Do you ship internationally?
Currently, we only ship within the United States.

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### 6. Can I get support after purchasing?
Absolutely. We're here to help.  
📧 Email: info@getm2wellness.com  
📞 Phone: (929)526-9143

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### 7. What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, and other secure Shopify payment options.

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### 8. Do you offer wholesale or bulk pricing?
Yes. If you're a repair shop, reseller, or technician, contact us at **motamcorp@gmail.com** for bulk quotes.

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### 9. Do you offer installation or repair services?
No, we only supply the parts and accessories. We recommend professional installation. We’re not responsible for damage due to improper handling or DIY installation.